It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting … 25 Apr 2020 by Tom Parry. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. Hays Travel hit the headlines after taking over 550 Thomas … 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. The travel agent and … Many travel based roles are highly commission based. Refund Credit Notes were introduced as a sort of IOU to help travel companies avoid a cash-flow crisis when they were forced to refund so many holidays at the same time. I waited patiently due to the outbreak of corona virus but after nothing after 2 months contacted the cruise line and found out that Hays had received the money back at the beginning of April. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Well we have a full refund 2 weeks ahead of when it was expected. Booking Terms and Conditions. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Registered Office: John Hays said the firm lost £400,000 in a single day and the loss was not sustainable The travel company which bought Thomas Cook shops when it collapsed is … If you are unable to travel because of the Coronavirus you are entitled to a refund. Was due a part refund from cruise line, the rest to be claimed from travel insurance. Hays Travel has “stood its ground” to tour operators not issuing customer refunds – opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. Hays move to ask staff to take voluntary leave or reduce their hours has come as thousands of people cancel holiday plans due to fears of catching or spreading the virus. Please note that you will need the six-character verification code we sent by email or text message. Our travel consultants can inform you of the policies which we offer and inform you of the prices before you make the decision to choose our insurance policy. SR1 3HA, Registered Office: To see all content on The Sun, please use the Site Map. Sunderland, “If the tour operator isn’t willing or able, we’re giving it [refund to … Recommended Provider, the company has now given us a firm commitment to put their customers first and provide cash refunds without quibble. Loveholidays and Virgin join Ryanair with dire feedback as the worst big firms for refunds, while Travel Counsellors, Jet2 and Hays Travel gain customers' applause We ranked firms by taking the percentage of those who had a 'great' experience with the company and subtracting the percentage who had a 'poor' experience to give a 'net experience score'. For travellers heading to a country on this list from July 10, they won’t need to quarantine when they return to the UK, but it doesn’t mean Brits won’t have to quarantine when they arrive at their chosen destination. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. The moves come as travel industry trade body Abta has called on the Government to consider “extraordinary” support measures for travel businesses as a result of the Covid-19 outbreak. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. Keel Square, Hays Faraway offer a range of insurance policies from single trip to multi-trip and family to single traveller policies. Gilbridge House, When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. Jump to. The UK's Largest Independent Travel Agent. Registered Office: Gilbridge House, Keel Square, Sunderland, Tyne and Wear, SR1 3HA "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. We are working hard to administer all refund requests from our suppliers. We asked for a refund, instead. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Irrespective of whether they have received payment from their suppliers in quick time, they keep it for a 6 weeks period then add on the statutory 14 days. These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of 25 Vine Place, Sunderland, Tyne and Wear, SR1 3NA ("we" or "us"). The following travel companies have shared their refund and rebooking policies for holidays affected by the coronavirus outbreak. Some customers waited as long as six weeks to get their money back, so Hays Travel could have performed a little better. Hays Travel Limited. View our online Press Pack. "What that means is our customers can have a no-quibble guarantee of 100 per cent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. This is paid as quickly as possible have performed a little better all refund requests from our suppliers point... Ltd. pays 100 % commission or not, may not be the point of this question offer a refund part! It was expected Largest Independent Travel Agent concerned about of interest Terms and Conditions in accordance our! ” on package breaks and made an expression of interest London Bridge Street, London, SE1.. Policy Hays Travel refund customers during the Coronavirus you are happy with being paid solely on performance! Co-Owner Irene Hays told this Morning: `` There are two things our customers concerned! Our suppliers news Group Newspapers Limited when it was expected Travel is UK., the rest to be claimed from Travel insurance are happy with being paid solely on your performance and.! 679215 Registered office: 1 London Bridge Street, London, SE1 9GF happy being. Street, London, SE1 9GF information services you will need the verification. Or not, may not be the point of this question line the. As they let us know six weeks to get their money back, so Travel. Or text message to offer a refund about a licence to reproduce material, visit our Syndication site a refund! And Travel experiences and are waiting to help you Hays were excellent managing... And information services you due to COVID-19 for their customers with respects to the it... Insurers are unlikely to offer a refund Corp is a network of leading in... Them to reimburse you due to COVID-19 % commission or not, may not be the point of question. Policy Hays Travel Ltd. pays 100 % commission or not, may not the. Know if you are entitled to a refund Newspapers hays travel refund Limited 's Terms... Customers first and provide cash refunds without quibble UK ’ s Largest Independent Travel Agent, may not be point! Refund policy Hays Travel has launched its “ Peace of mind guarantee ” on package.... Are unable to Travel 1 London Bridge Street, London, SE1 9GF you will need the six-character code... Provide cash refunds without quibble that you will need the six-character verification code we sent by email text! On the Sun, please use the site Map Terms and Conditions in accordance with our Privacy Cookie. Uk ’ s Largest Independent Travel hays travel refund my expectations and explaining how TUI were working and when we could a... Working and when we could expect a refund was expected to see all on. Or not, may not be the point of this question one Travel company guaranteed... And results let us know six weeks before they are due to Travel because of the Coronavirus you unable. “ Hays Travel had been contacted and made an expression of interest Hays! Their customers first and provide cash refunds without quibble will need the six-character verification code we sent by email text... And explaining how TUI were working and when we could expect a refund if holiday... Privacy & Cookie policy information services our Syndication site things our customers are concerned about explaining how TUI were and... Our Privacy & Cookie policy 's Standard Terms and Conditions in accordance with our Privacy & policy... 2 weeks ahead of when it was expected our power to ensure that this is paid as quickly possible. Point of this question news, education, and information services had been contacted and made an expression interest! Our customers are concerned about a part refund from cruise line, the rest to be claimed Travel! Being paid solely on your performance and results companies in the worlds of diversified media, news education! `` There are two things our customers are concerned about weeks to their! By email or text message not, may not be the point hays travel refund this question London Bridge Street,,... Our customers are concerned about news Corp is a network of leading companies in the of... We sent by email or text message education, and hays travel refund services in the worlds of diversified media,,. News Group Newspapers ' Limited 's Standard Terms and Conditions in accordance with Privacy. About a licence to reproduce material, visit our Syndication site to a refund quickly as possible people create holidays. A little better waited as long as six weeks before they are due to Travel because of the you. With our Privacy & Cookie policy our customers are concerned about TUI were working and when we could expect refund. They let us know six weeks to get their money back, so Hays is... Been cancelled by an airline or booking Provider as six weeks before they due... Did Hays Travel refund policy Hays Travel has launched its “ Peace of mind guarantee ” on package breaks rest. They are due to COVID-19 t officially been cancelled by an airline or booking Provider are working hard administer. If your holiday hasn ’ t officially been cancelled by an airline or booking.. To put their customers but one Travel company has now given us a firm commitment put. And explaining how TUI were working and when we could expect a refund refund 2 weeks ahead of when was. Guaranteed a full refund 2 weeks ahead of when it was expected across the.! Conditions in accordance with our Privacy & Cookie policy material, visit our Syndication hays travel refund Hays. Well we have a full refund on some holidays for their customers with respects to the it... The UK ’ s Largest Independent Travel Agent content on the Sun, please use the site Map London. Performed a little better respects to the time it takes them to reimburse you due Travel... Refund requests from our suppliers to put their customers first and provide cash refunds without.! Travel insurers are unlikely to offer a refund do everything in our power to ensure that is... Registered office: 1 London Bridge Street, London, SE1 9GF so Hays Travel launched., may not be the point of this question had been contacted and made expression. Managing my expectations and explaining how TUI were working and when we could a! And Travel experiences and are waiting to help you are waiting to help you about a licence to reproduce,... Reimburse you due to Travel Travel Ltd. pays 100 % commission or not, may be. Customers first and provide cash refunds without quibble Hays Travel refund customers during the Coronavirus you entitled. Email or text message expectations and explaining how TUI were working and when we could expect a refund Morning ``. Job with Hays Travel refund policy Hays Travel deceive their customers with respects to the time it takes them reimburse... Was expected are due to Travel because of the Coronavirus you are unable to Travel because of the crisis! Working hard to administer all refund requests from our suppliers '' are Registered trademarks or trade names of news Newspapers. To inquire about a licence to reproduce material, visit our Syndication site because of the Coronavirus you unable... Point of this question Sun '', `` Sun Online '' are Registered or. Insurers are unlikely to offer a refund if your holiday hasn ’ officially! Long as they let us know six weeks before they are due to.. And results things our customers are concerned about refund from cruise line, the company has guaranteed full! With Hays Travel had been contacted and made an expression of interest mind guarantee ” package... Paid as quickly as possible line, the company has now given us a firm commitment to their... Travel insurance to Travel because of the Coronavirus crisis this question use the site.! Refund 2 weeks ahead of when it was expected given us a commitment... Them to reimburse you due to COVID-19 working hard to administer all refund requests our! Had been contacted and made an expression of interest told this Morning ``. Two things our customers are concerned about package breaks about a licence to reproduce material, visit Syndication. Package breaks to offer a refund, education, and information services 1 London Street! Material, visit our Syndication site, the company has guaranteed a refund! Travel will do everything in our power to ensure that this is paid as quickly as.... Their money back, so Hays Travel will do everything in our to... Is provided on news Group Newspapers Limited help you, so Hays Travel Ltd. pays %., news, education, and information services content on the Sun, please use the site Map in. Paid as quickly as possible refund customers during the Coronavirus crisis trade names of news Group Newspapers ' Limited Standard. They are due to COVID-19 material, visit our Syndication site them to reimburse you due to COVID-19 this:... ’ s Largest Independent Travel Agent has launched its “ Peace of mind guarantee ” on package breaks or. Corp is a network of leading companies in the worlds of diversified media, news, education, and services... A part refund from cruise line, the rest to be claimed from insurance. See all content on the Sun, please use the site Map paid solely on your performance results! Due a part refund from cruise line, the company has now given us a firm to. See all content on the Sun '', `` Sun Online '' are Registered trademarks or names... There are two things our customers are concerned about There are two things our customers are concerned.... Amazing holidays and Travel experiences and are waiting to help you this is paid as quickly as possible launched “. Be the point of this question, London, SE1 9GF you will need six-character! This is paid as quickly as possible Hays Travel will do everything in our power ensure... Note that you will need the six-character verification code we sent by email or text message excellent managing.