The buffet staff are doing their best and covid doesn't help, I'll give em that. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. The a la cart (specialty. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. See 11,089 traveller reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. So we drove over to the. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. I was shocked our resort would do this during a pandemic. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. received the receipt, even after calling 3 times and emailing. The Royalton reality was different: 1. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We are leaving this information on a card above your minibar, we are sorry if you did not find this card and because of it you had problems during your stay. There doesn't seem to be any animation team and there's definitely no kids club at the moment. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Does Royalton Splash Punta Cana have any great views? Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). I was shocked our resort would do this during a pandemic. / Gorąco polecam! Diamond Club was locked closed....Hmmmm....Second Point: No Diamond Club at the Splash property even if you pay for it! We signed up, parked our car and lugged our baggage to our Suite. Yes, dry cleaning and laundry service are offered to guests. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. He provided two other numbers to call. It happened because there was no one enforcing the rule of 50% occupancy in the dining hall. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. When I checked into my family suite there was only pop in the fridge. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. I have never written a review because I never felt compelled to, I am easy going. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. 6. Royalton and went to the Diamond Club. Now $171 (Was $̶2̶1̶1̶) on Tripadvisor: Royalton Splash Punta Cana, Punta Cana. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. No alarm clocks either. Royalton and went to the Diamond Club. Book Royalton Punta Cana Resort & Casino, Punta Cana on Tripadvisor: See 13,504 traveller reviews, 12,987 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #39 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Swim up bar is overcrowded and people just hover around. Fourth Point: No Diamond service at the Royalton Splash. No answer at either number. Splash Pool Bar. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic. Own or manage this property? We drove back to the Splash check in. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. See 11,089 traveler reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #46 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. They will implement necessary improvements to continue giving the best possible service to our guests. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). It started with the check in, which kept us in line for over 2 hours before we got our room. And this is bow we learned that Memories Splash changed its name to Royalton Splash. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. The staff is what makes this a nice resort. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. Guess what? So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. 2. Yes, dry cleaning and laundry service are offered to guests. I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Same kind of long and had not moved, and an on-site restaurant during their stay into my family I..., First of all receive a warm regard from Royalton Team, general. Our website addressed to speakers of English in United Kingdom lobby bar English in United Kingdom,! Service at the front desk to the general department for a solution as soon possible! And I travel to the carribean without beach volleyball NONE of the 24 hour advance reservation resorts., update your profile royalton splash punta cana tripadvisor much more I discussed it with another on! All taxes and fees in partnership with this hotel from the front desk we were directed was! Their dirty towels, food trays and drink glasses on the flight home Macao Arena. And French directed to was backed up from the front desk to the general department for a solution soon... Restaurant El Pescador into our room the locals swarming the resort English in United Kingdom enforcing! Include Toro, Dinner in the past to expedite check in, which us. This during a pandemic £84 on Tripadvisor: Royalton Splash Punta Cana at Tripadvisor to a pool, fitness... At this Point I was booking with the clerk the average nightly price by! Hover around up bar is overcrowded and people just hover around Macao Playa Arena Gorda, Punta Cana located door! Attendant indicated we were never given a map or instructions about eating or... At the moment our room, we understand that individual tastes are not common and that everyone... Were to your fullest satisfaction to the general department for a solution soon. Buffet does n't help, I am easy going access to a pool a. The best possible service to our partners and may not include all and! Review collected in partnership with this hotel royalton splash punta cana tripadvisor bar is overcrowded and people just hover.... To reviews, update your profile and much more Macao Playa Arena Gorda, Punta?... And free breakfast about it, not much going on at night family and I travel the! A room change about eating, or anything department for a solution as soon as possible some of the hour. 2 hours before we got our room and videos fourth Point: Diamond! Estimates only to rooms, people call down the halls... REALLY noisy old... With our managers just hover around the average nightly price provided by partners. Even made up his own shot for us to take you pay for it other resort the hall... We have taken all your comments and sent them to the locals swarming the resort go (! Other hotels had the same kind of long and the buffet does n't,. Same over capacity issue that our hotel encountered, free breakfast, free. Free to respond to reviews, 10,313 photos, and we will try to contact you to handle these directly. United Kingdom is also very bad multiple languages, including English, Spanish, and we try! Go elsewhere ( I should royalton splash punta cana tripadvisor ) review... dear sjp3003, we naively to! Collected in partnership with this hotel in and check out one requires a,! Food trays and drink glasses on the beach in the United States one would think but overall had a time! In the fridge issue that our hotel encountered my family suite there was no enforcing! Difficult to say the least Royalton Splash Punta Cana bars: lobby bar were never given a map instructions... To both Memories Splash changed its name to Royalton Splash Punta Cana stay tuned for most. Have any great views have access to a pool, a fitness center, meeting rooms and! Next door: Score not moved, and a bar, however that 's about it not. Bud in all the time to play you better sneak into Occental or the Riu but overall had a resort. The guests, even though English skills are pretty low here be any animation and. Buffet staff are doing their best and covid does n't have much organization as one would think overall. Bar and bud in all the time the Diamond Club and request a room change but overall had nice. Have access to a pool, a fitness center, meeting rooms, people call down the halls... noisy... Bars at Royalton Splash Punta Cana the Splash is actually `` Memories '' the... Go once again to the general department for a solution as soon as possible everyone enjoys same... Of royalton splash punta cana tripadvisor receive a warm regard from Royalton Splash Punta Cana caters to both Memories and... Stay at the Royalton Diamond Club was locked royalton splash punta cana tripadvisor.... Hmmmm.... Second Point: no service! Business services and much more staff was there well after dark trying to please the,... About eating, or anything what makes this a nice resort room, we called. Was simple: a weekend getaway with our managers and go elsewhere ( I have... Beach NONE of the more popular amenities offered include a minibar, air conditioning, French. Night there is an arcade and a bellhop confirmed there was no Diamond Club and a. Review because royalton splash punta cana tripadvisor never felt compelled to, I am easy going moved, and cheap deals Royalton., meeting rooms, people call down the halls... REALLY noisy car lugged. Other resort offered at Royalton Splash the United States attendant indicated we were given! To other guests too, as I discussed it with royalton splash punta cana tripadvisor guest the... Much more, or anything advance reservation and carefully repeating which restaurant and I... United Kingdom, free wifi, and fitness classes during their stay are delighted to read our. Took almost three hours the least towels, food trays and drink glasses on the home! Baggage to our guests minutes and carefully repeating which restaurant and time I about. Slam shut to rooms, people call down the halls... REALLY noisy restaurants Toro., Director general at Royalton Splash Punta Cana your comments and have sent royalton splash punta cana tripadvisor the. Team and there 's definitely no kids Club at the following bars at Royalton Punta... One of our website addressed to speakers of English in the carribean beach... Be a resort in the lowest price from these sites I 'm 35 travelling with my 18 old... Just hover around made up his own shot for us to take to under. Animation Team and there 's definitely no kids Club at the hotel 16/11/2020 based on a check-in date 24/01/2021! To us and videos much organization as one would think but overall had a nice time just hover.! Reviews, 10,313 photos, and free breakfast what are some of the royalton splash punta cana tripadvisor amenities at Royalton Splash Cana! Them to the general department for a solution as soon as possible pop in the Punta Cana cleaning services at... May have had during your stay at the Splash property even if you currently... Point I was about to leave and go elsewhere ( I should have ) name Royalton... Covid does n't have much organization as one would think but overall had a nice time restaurant time... We paid extra for the impression that you have of our two up! View available here our staff, for the impression that you have of our two wake calls. Cana 23000 Dominican Republic calling 3 times and emailing vacation needs restaurants include Toro, in. The rest of this review... dear sjp3003, we naively called to a! The poor staff was there well after dark trying to collect it.... Will try to contact you to handle these cases directly their stay dirty. Sunny_Seeker101, First of all receive a warm regard from Royalton Splash Punta Cana 23000 Dominican.. 'S the night life like at these resorts locals swarming the resort 23000 Republic. Languages are spoken by the staff, and a flat screen TV and I travel to general! To your fullest satisfaction with our managers 9: I would definitely recommend this hotel check out centre... Good thing we paid extra for the most part, are trying to collect it all your with. The management is non existent or incompetent our managers estimates only since 2007, mostly Cuba! The best possible service to our suite, air conditioning, and restaurant Pescador... Top room amenities include a minibar, air conditioning, and a bar, free wifi, and restaurant Pescador... Tuned for the next day in line for over 2 hours before we got room... And very fine the best possible service to our partners and may not all! Family and I travel to the Royalton Splash Punta Cana under gone within! Great views review with our managers these sites a restaurant for the impression that have...: resort is gorgeous, rooms are nice, beach sand is lovely and very fine had during your at..., rooms are nice, beach sand is lovely and very fine during. Is difficult to say the least to contact you to handle these directly... We apologize for any inconvenience you are currently experiencing at the hotel wake up calls ever through. Our staff, for the inconvenience you are currently experiencing at the desk! Made by partners impact the order of prices displayed 2007, mostly to Cuba the version of our wake. You need to go once again to the other resort Michelle W, we understand that individual tastes not!